All sales are final. I require a deposit to begin working on a baby for you; and that deposit is non-refundable and non-transferable. What this means is that if you choose not to complete your purchase; you will not receive a refund. It also means that your deposit may not be transferred to purchase a different baby. Any payments made toward lay-aways are not refundable should you change your mind. If you have any questions about this policy please be sure to ask prior to making a commitment to purchase a baby doll.